Customer Service

Answers to the questions we get asked most. Can't find what you're looking for? Use our contact form.

Ordering & delivery

How fast will my order arrive?

We dispatch by the end of the next business day. Delivery time starts after dispatch and depends on the Royal Mail service used. Tracking is provided when the selected service includes it.

Do you offer free delivery?

Yes — UK delivery is free on merchandise subtotals of £40 or more. Delivery is £1.99 below £40. The minimum merchandise subtotal is £2.50 after discounts. See our Shipping Policy.

Do you ship internationally?

We currently ship within the UK. International shipping may be added later.

Condition grades

What do NM, LP, MP and HP mean?

Near Mint (NM) — no visible wear; pack-fresh to lightly handled. The most common grade for singles.
Lightly Played (LP) — minor surface wear or edge wear, no creases.
Moderately Played (MP) — noticeable wear, light creases or scuffs, still presentable.
Heavily Played (HP) — heavy wear, creases or marks; a binder/playset card.

If a card arrives materially different from its listed grade, contact us within 30 days for a return or exchange.

Returns & refunds

What is your returns policy?

Contact us within 14 days of delivery if you change your mind, then return the item within the following 14 days. Items should be kept in their original condition; handling that reduces their value may affect the refund. You pay change-of-mind return postage; we pay reasonable return costs for faulty, damaged, incorrect, or materially misgraded goods. See our Returns and Refunds Policy. Your statutory rights are not affected.

How long do refunds take?

Refunds are issued to the original payment method within 14 days of receiving the returned item or evidence that it was sent back. Your bank may take additional time to show the credit.

My account

I placed an order as a guest — how do I track it?

You can transfer a guest order to your account from your account dashboard using the email address used at checkout.