Returns and Refunds

Change-of-mind cancellation

If you are a consumer, tell us within 14 days after receiving your order that you wish to cancel. You then have another 14 days to return it. Use the contact form and include your order number and a clear statement that you wish to cancel. You do not need to give a reason.

Keep products secure and in their original condition where possible. You may inspect goods as you could in a shop. Opening packaging or handling beyond what is necessary may diminish value, and the refund may be reduced by that loss in value.

Faulty, damaged, incorrect, or misgraded goods

Contact us promptly with your order number and photographs where useful. Your Consumer Rights Act remedies are not affected. This includes the short-term right to reject qualifying faulty or misdescribed goods within 30 days and the rights to repair, replacement, price reduction, or refund where applicable.

Return instructions and costs

Contact us before posting so we can identify the return. Send authorised returns only after we provide return instructions. Pack cards and sealed products securely and obtain proof of posting.

You pay return postage for a change-of-mind cancellation. We pay reasonable return costs for faulty, damaged, incorrect, or materially misgraded goods. We are not responsible for a customer-arranged return until it reaches us.

Refunds

For a full cancellation, we refund the item price and the original standard delivery charge. Any extra amount paid for an enhanced delivery service is not refundable unless required by law. We may wait until the goods arrive or you provide evidence of return. The refund is made to the original payment method within 14 days after that point. Bank processing can take additional time.